Mq88 Privacy Policy – Protection of Your Personal Data

1Introduction and Scope of This Privacy Policy

Mq88 ("we", "Platform", or "company") is committed to protecting and respecting the privacy of all users who access and use our services at mq88.wine. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information.

This document applies to all information we collect through the mq88 platform, including the website, mobile app, and all related services we offer. It also covers information you provide to us directly during registration, platform use, or communications with our support team.

By registering an account or using mq88 services, you give your consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with any part , please discontinue use of our platform and contact us for further assistance.

Mq88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related regulations. We continuously update our data protection practices to ensure full compliance with current legal requirements.

2Types of Personal Data We Collect

We collect several categories of personal information depending on how you interact with the mq88 platform. Below is a full list of data we may collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, medical information, or political views without your explicit consent.

3How We Use Your Personal Data

Every piece of data we collect is used for a clear and legitimate purpose. mq88 will never use your data for unrelated purposes without your consent. The following are the primary purposes for which your personal data is used:

• Account Management: Create, verify, and manage your player account, including password setup and two-factor authentication (2FA).
• Transaction Processing: Process your deposits and fund withdrawals securely and accurately via your preferred payment method.
• Identity Verification (KYC): Meet anti-money laundering (AML) obligations and comply with applicable financial regulations.
• Platform Security: Detect and prevent fraud, unauthorized access, and suspicious activity that could compromise the security of the platform or other players.
• Customer Support: Handle inquiries, complaints, and support requests you submit through our support channels.
• Service Improvement: Analyze platform usage patterns to improve the user experience, enhance technical performance, and develop useful new features.
• Marketing Communications: Send information about promotions, bonuses, and exclusive offers — only to players who have consented to receive such communications.
• Legal Compliance: Fulfil reporting obligations to relevant authorities when required by law.

4Data Sharing and Disclosure to Third Parties

Mq88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, under certain limited circumstances, we may share your data with the following parties:

• Payment Service Providers: Financial institutions, e-wallet providers, and payment processors required to carry out your financial transactions.
• Game Service Providers: Gaming software companies that provide casino, slot, and live table games on our platform — for game session verification purposes only.
• Technology Service Providers: Hosting companies, cybersecurity providers, and analytics platforms that help us operate and improve the platform.
• Authorities and Regulatory Bodies: When required by law, court order, or a request from a legitimate law enforcement agency.

All third parties we work with are bound by strict data confidentiality agreements and are required to protect your information to standards equal to or higher than those of mq88 itself.

5Data Security Measures We Take

We take data security very seriously. mq88 implements multiple layers of technical and organizational protection to ensure your personal data remains secure at all times:

• 256-bit SSL Encryption: All data transmissions between your device and our servers are encrypted using the same industry-standard encryption technology employed by leading banks.
• Stored Data Encryption: Sensitive data stored in our databases, including financial information and KYC documents, is additionally encrypted using the AES-256 algorithm.
• Real-Time Monitoring: Our security monitoring system operates 24 hours a day, 7 days a week, to detect and respond to any threats or suspicious activity.
• Internal Access Controls: Access to players' personal data is restricted to staff with a legitimate need to access it, and all access is logged and audited.
• Regular Penetration Testing: Our platform undergoes regular security testing by independent cybersecurity experts to identify and address any vulnerabilities.
• Two-Factor Authentication: We offer 2FA for all player accounts as an additional layer of protection against unauthorized access.

6Use of Cookies and Tracking Technologies

Mq88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the mq88 platform and your overall gaming experience.

7Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold. mq88 fully respects these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 14 working days.
• Right to Rectification: If your personal data is inaccurate or outdated, you have the right to request the necessary corrections from us.
• Right to Withdraw Consent: You may withdraw your consent to certain data processing activities, such as marketing communications, at any time.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict how we use your data while an issue is being resolved.
• Right to Complain: You have the right to file a complaint with the Malaysian Personal Data Protection Commissioner if you believe your privacy rights have been violated.

To exercise any of the rights above, please contact our privacy team by email at [email protected] by clearly stating the type of request and your relevant account information.

8Data Retention Period

Mq88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and for 5 years after account closure to meet financial record requirements.
• KYC Documents: Retained for a minimum of 5 years after the termination of the business relationship as required by AML legislation.
• Transaction Records: Retained for a period of 7 years for tax and financial compliance purposes.
• Communication Logs: Retained for 2 years for dispute resolution and quality control purposes.
• Cookie Data: Deleted in accordance with the retention periods stated in the cookie section above.

When data is no longer needed, we will securely delete it using methods that ensure it cannot be recovered or accessed again.

9Cross-Border Data Transfer

In operating the mq88 platform, your personal data may be processed or stored on servers located outside Malaysia. This applies primarily to cloud infrastructure services and certain international technology service providers we use.

When such data transfers occur, we ensure that:

• The destination country or region has equivalent data protection laws, or a valid data protection agreement has been signed.
• Data recipients are bound by legally enforceable data processing agreements requiring equivalent data protection standards.
• All international data transfers are conducted through encrypted, secure channels.

10Children's Privacy Protection

The mq88 platform is intended solely for individuals aged 18 years and above. We do not intentionally collect or process personal data from minors. If you believe that someone under the age of 18 has registered or used our platform, please contact us immediately.

11Amendments to This Privacy Policy

Mq88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via:

• An email notification to your registered email address at least 7 days before the changes take effect.
• A clear notice displayed on the mq88 platform homepage.
• Update the "Last Updated" date at the top of this document.

Your continued use of the mq88 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy.

12Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, the mq88 data protection team is here to help:

• Privacy Email: [email protected] (responded within 2 business days)
• Live Chat: Available 24/7 via the mq88 platform
• Support Page: FAQ Page our contains answers to frequently asked privacy questions