Mq88 Terms and Conditions – Complete Platform Usage Guide

1Acceptance of Terms and Conditions

Welcome to mq88. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Player") and mq88 ("Platform", "we", or "the Company"). By accessing, registering for, or using any part of the mq88 platform, you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions set out in this document.

If you disagree with any part of this Agreement, you must cease using the mq88 platform immediately. Continued use of the platform after any amendments are published constitutes your acceptance of those amendments.

2Account Eligibility and Registration

To use mq88's services, you must meet all of the following eligibility criteria at all times while using the platform:

• You are at least 18 years of age or have reached the age of majority as defined by the laws of the jurisdiction in which you reside, whichever is higher.
• You are registering as an individual and not as a representative, agent, or trustee on behalf of any other entity.
• You are not located in a region or country where online gambling activities are prohibited or restricted under local law.
• You have never been declared bankrupt or placed under any financial administration order that restricts financial activity.
• You register with truthful, accurate, and up-to-date information. Any false or misleading information will result in account termination.

Mq88 reserves the right to request identity verification at any time. You may be required to provide valid verification documents such as a national ID, passport, or equivalent upon request. The KYC (Know Your Customer) process is part of our commitment to platform security and regulatory compliance.

3User Account & Security

Each player is only permitted to have one (1) mq88 account active at any one time. Holding multiple accounts is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of all balances and winnings contained therein without prior notice.

You are solely responsible for keeping your account login credentials secure, including your username and password. mq88 recommends using a strong, unique password and enabling two-factor authentication (2FA) for added security. Never share your login details with anyone.

• You must notify the mq88 support team immediately if you suspect any unauthorized access to your account.
• Mq88 is not responsible for any losses resulting from your failure to safeguard your login credentials.
• All activity carried out through your account is deemed to have been authorised by you unless you report any issue promptly.
• The use of automated software, bots, or scripts to access or interact with the platform is strictly prohibited.

4Deposit and Withdrawal of Funds

Mq88 accepts a variety of payment methods for the convenience of Malaysian players, including FPX, Touch 'n Go eWallet, direct bank transfer, and select cryptocurrency options. All transactions are processed through secure, encrypted channels.

Deposit: All deposits are processed instantly or within a few minutes depending on the selected payment method. The minimum deposit amount is RM 30 and the maximum amount depends on your payment method and membership tier. mq88 does not charge any additional fees for deposit processing.

Withdrawal: Withdrawal requests are processed within 15 to 30 minutes for the majority of payment methods. The minimum withdrawal amount is RM 50. For withdrawals exceeding certain limits, additional identity verification may be required before the withdrawal can be processed.

• Deposited funds may only be withdrawn via the same payment method used at the time of deposit, except in specific circumstances approved by the mq88 finance team.
• All withdrawals are subject to the wagering requirements applied to any bonuses received.
• Mq88 reserves the right to withhold any payments for the purpose of security review or identity verification.
• Any attempt to defraud or manipulate the payment system will result in immediate account closure.

5Bonuses, Promotions & Wagering Requirements

Mq88 offers a wide range of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, reload promotions, and VIP program rewards. Each bonus or promotion is subject to its own specific terms and conditions as stated on the relevant promotions page.

Wagering Requirements: All bonuses received are subject to wagering requirements before the bonus value or any winnings derived from it may be withdrawn. mq88's standard wagering requirement is between 20x and 35x the bonus value, depending on the promotion type. Specific details for each promotion will be clearly stated on the relevant page.

• Only one welcome bonus is permitted per account, per IP address, per device, and per payment method.
• Bonuses are non-transferable, cannot be sold, and cannot be directly redeemed for cash.
• Mq88 reserves the right to withdraw, cancel, or modify any bonus if there is reasonable suspicion of misconduct or abuse of the bonus system.
• Different games may contribute varying percentages towards wagering requirements — further details are available in the promotions section.
• Mq88 reserves the right to modify, withdraw, or terminate any promotion at any time without prior notice.

6Game Rules and Betting

All games offered on mq88 use a Random Number Generator (RNG) verified by internationally accredited independent auditing bodies. This ensures every game outcome is completely random, fair, and cannot be manipulated by any party, including mq88 itself.

For Live Casino games, outcomes are determined by real dealers in a controlled and recorded environment. Any disputes regarding game outcomes will be resolved based on available video recordings and relevant system logs.

• Minimum and maximum betting limits for each game are stated within the respective game interface.
• Mq88 reserves the right to void or declare invalid any bets affected by technical issues or system disruptions.
• In the event of a dispute, mq88's decision is final and binding once the internal investigation has been completed.
• Players are responsible for maintaining a stable internet connection during gaming sessions. mq88 is not liable for any losses incurred due to connectivity issues on the player's end.

7Prohibited Conduct

To maintain a fair and safe gaming environment for all players, mq88 strictly prohibits the following:

• Fraud and misconduct: Any form of manipulation, fraud, or attempt to deceive the gaming or payment systems.
• Use of illegal software: Use of bots, automated scripts, or third-party software designed to gain an unfair advantage.
• Money laundering: Using the mq88 platform for any money laundering or illegal financing activities.
• Collusion: Unlawfully colluding with other players to manipulate game outcomes, particularly in poker or table games.
• Bonus abuse: Registering multiple accounts or using other means to unlawfully exploit promotions.
• Offensive language or harassment: Using offensive, threatening, or harassing language towards other players or staff in the live chat.

8Privacy and Data Protection

Mq88 is committed to protecting the privacy and personal data of all players. The collection, processing, and storage of your personal data is carried out in accordance with Privacy Policy which forms part of this Agreement.

Your personal data is collected solely for account operation, identity verification (KYC), payment processing, and service improvement purposes. We will not sell or disclose your personal information to third parties without your consent, except where required by law or the relevant authorities.

• Mq88 uses 256-bit SSL encryption for all data transmissions between your device and our servers.
• Personal data is stored on secure servers and accessed only by authorized personnel.
• You have the right to request access to your personal data or request correction of any inaccurate data.

9mq88 Liability Limits

Mq88 provides the platform on an "as-is" basis and makes no guarantee that the service will be uninterrupted, error-free, or meet your specific requirements at all times. Every effort will be made to ensure high platform availability; however, technical disruptions or scheduled maintenance may occasionally occur.

In no event shall mq88's aggregate liability to you for any claim arising from use of the platform exceed the amount you have deposited in the thirty (30) days preceding such claim.

• Mq88 is not liable for any indirect, consequential, or punitive losses arising from the use of the platform.
• Content provided on the platform is for entertainment and informational purposes only and does not constitute financial or professional advice.
• Players assume full responsibility for all risks associated with gambling activity and should play within their financial means.

10Account Closure and Suspension

You may close your mq88 account at any time by contacting our support team via live chat or email. Before closing, ensure all pending withdrawals have been processed and no outstanding bonus wagering requirements remain.

Mq88 reserves the right to suspend or terminate your account without prior notice under the following circumstances:

• Violation of any terms and conditions set out in this document.
• Confirmation that a player is under 18 years of age.
• Confirmation of multiple account ownership by the same player.
• Suspicious activity related to fraud, money laundering, or platform abuse.
• Requests from relevant authorities or regulatory bodies.

If an account is closed at the player's own request with no violations, any valid balance will be returned upon completion of the verification process.

11Amendment of Terms and Conditions

Mq88 reserves the right to modify, add, or amend these Terms and Conditions at any time at our sole discretion. Players will be notified of any significant changes via their registered email or a platform notice at least 7 days before those changes take effect, except in circumstances requiring immediate changes for legal or security reasons.

You are responsible for reviewing these Terms and Conditions periodically. Continued use of the mq88 platform after any amendments take effect constitutes your acceptance of the revised terms.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of mq88's services, please contact our support team who are always ready to assist you:

• Live Chat: Available 24/7 via the live chat button at the bottom corner of the platform
• Support Email: [email protected] (responded to within 24 hours)
• WhatsApp: Available to registered players via the number provided in the account section

The mq88 support team is fluent in Bahasa Melayu and operates 24 hours a day, 7 days a week, including public holidays, to ensure every issue is resolved promptly and effectively.